Fact Sheet

Agency Customer Profile

• 60,278 people benefitted from CAA services
• 25,761 households benefitted from CAA services

NOI provided service to over 12.2% of entire Service Area Population. This means that 1 in 8 people in our 27 town region were touched by NOI services.

Top 5 Towns Served in NOI Service area by percentage of Total Population Served:

• Waterbury – 28.8%
• Meriden – 22%
• Torrington – 13.5%
• Winchester – 11%
• Thomaston – 9.5%

Demographic Breakdown for NOI Customers:

• 41.8% Caucasian;
• 35.6% - Hispanic;
• 12.6% African American

Further examination of the NOI Service area reveals that the agency provided services to 36.4% of the entire Hispanic Population in the region; 24% of the entire African American Population in the region; and 6.1% of Caucasian population

Household Breakdown

• 49.9% of Households had at least 1 adult working 30.7% of Households were supported by Social Security Income
• This means that only 1 out of every 5 households receiving services from NOI has no adults working (where adults are able to work)

Outcome Highlights by Service Category

Employment and Training

• 2,411 obtained skills/competencies/credentials required for employment
• 847 people obtained employment or self-employment

Financial Literacy and Asset Development

• $1,083,937 in earned income, and child tax credits obtained by customers receiving tax preparation services
• 23 people increased their savings through opening and/or maintaining IDA accounts  
• 5 people assisted in purchasing their 1st home and received matched savings in addition to homebuyer education and counseling

Early Childhood Programs

• 745 children participate in pre-school activities that develop school readiness skills
• 559 children (ages 0-5) receive age appropriate immunizations, medical, and dental care

Housing and Shelter Services

• 2,868 housing units are preserved or improved through weatherization services
• 1,139 households obtained/maintained safe, affordable housing

Energy Assistance and Weatherization

• 21,409 households avoided heat utility termination through LIHEAP energy assistance
• 2,868 households decreased their energy usage due to weatherization services

Senior Support Services

• 13,540 vulnerable senior citizens who maintain independent living status through supportive services
• 625 low income seniors obtain $218,750 in state tax relief benefits through CAA application assistance services

Youth Development and After School Services

• 152 youth obtain job skills and employment experience
• 165 non-custodial fathers increase their time spent with child to foster parent-child relationship Nutrition Services

Nutrition Services

• 10,212 obtain food assistance services
• 619,668 meals served

Health and Counseling  

• 2,939 obtained health care services for themselves or family member
• 975 youth improve physical health and development