Fact Sheet
Agency Customer Profile
- 60,278 people benefitted from CAA services
- 25,761 households benefitted from CAA services
NOI provided service to over 12.2% of entire Service Area Population. This means that 1 in 8 people in our 27 town region were touched by NOI services.
Top 5 Towns Served in NOI Service area by percentage of Total Population Served:
- Waterbury – 28.8%
- Meriden – 22%
- Torrington – 13.5%
- Winchester – 11%
- Thomaston – 9.5%
Demographic Breakdown for NOI Customers:
- 41.8% Caucasian;
- 35.6% - Hispanic;
- 12.6% African American
Further examination of the NOI Service area reveals that the agency provided services to 36.4% of the entire Hispanic Population in the region; 24% of the entire African American Population in the region; and 6.1% of Caucasian population
Household Breakdown
- 49.9% of Households had at least 1 adult working 30.7% of Households were supported by Social Security Income
- This means that only 1 out of every 5 households receiving services from NOI has no adults working (where adults are able to work)
Outcome Highlights by Service Category
Employment and Training
- 2,411 obtained skills/competencies/credentials required for employment
- 847 people obtained employment or self-employment
Financial Literacy and Asset Development
- $1,083,937 in earned income, and child tax credits obtained by customers receiving tax preparation services
- 23 people increased their savings through opening and/or maintaining IDA accounts
- 5 people assisted in purchasing their 1st home and received matched savings in addition to homebuyer education and counseling
Early Childhood Programs
- 745 children participate in pre-school activities that develop school readiness skills
- 559 children (ages 0-5) receive age appropriate immunizations, medical, and dental care
Housing and Shelter Services
- 2,868 housing units are preserved or improved through weatherization services
- 1,139 households obtained/maintained safe, affordable housing
Energy Assistance and Weatherization
- 21,409 households avoided heat utility termination through LIHEAP energy assistance
- 2,868 households decreased their energy usage due to weatherization services
Senior Support Services
- 13,540 vulnerable senior citizens who maintain independent living status through supportive services
- 625 low income seniors obtain $218,750 in state tax relief benefits through CAA application assistance services
Youth Development and After School Services
- 152 youth obtain job skills and employment experience
- 165 non-custodial fathers increase their time spent with child to foster parent-child relationship Nutrition Services
Nutrition Services
- 10,212 obtain food assistance services
- 619,668 meals served
Health and Counseling
- 2,939 obtained health care services for themselves or family member
- 975 youth improve physical health and development
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