Client Bill of Rights

Customers served by New Opportunities have the following rights:  

1. To be served with courtesy, dignity, and respect.
2. To be an active partner in identifying, accepting and addressing your service needs.
3. To be provided services in a timely, accessible and responsive manner.
4. To have your personal information protected from inappropriate release or intrusion.
5. To have a responsive, user friendly method for communicating complaints or concerns about customer experience to a designated agency official.
6. To have service provided without discrimination, harassment or intimidation.
7. To be provided with legitimate identification by any person who enters your residence to provide service.
8. To receive assistance in accessing appropriate community services to address needs which cannot be met by existing agency programs.
9. To have any service fees fully explained including payment policies.

Should you wish to express a concern or complaint, please:

• Speak with the Program Supervisor;
• Or Call Customer Care Line at (203) 575-4330
• Or contact us in writing to: Quality Assurance Team – NOI, 232 North Elm Street, Waterbury CT 06702

A responsible member of our team will address your concern. If your issue is not resolved to your satisfaction, our response will outline the next steps to take for further consideration.